goldbet's Privacy Policy
This policy clearly describes how goldbet collects, stores, and uses your personal information.
Introduction and Scope
goldbet is an online betting and casino platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the goldbet website and all associated services. We treat the privacy of every individual's personal information with the utmost seriousness.
By reading this policy, you will learn what types of information goldbet collects, how that information is used, under what conditions it may be shared with third parties, and what rights you have over your own information.
By opening an account on our platform, you agree to the terms of this Privacy Policy. For details on the general terms and conditions of using our services, please read the Terms and Conditions page.
This policy applies only to goldbet's own platform. goldbet is not responsible for the privacy policies of any other websites accessed through external links.
Data Collection
goldbet collects information about you in various ways. The categories of information collected are described in detail below.
2.1 Registration and Identity Verification Information
The following information is required when creating an account:
- Full name and date of birth
- Mobile number and email address
- National ID number or passport number (for identity verification)
- Current address
- Username and password
2.2 Financial Information
The following financial information may be collected to facilitate deposits and withdrawals:
- bKash, Nagad or Rocket mobile number
- Bank account details (for bank transfers)
- Transaction history and amounts
2.3 Usage Data
While you use the platform, the following information may be recorded automatically:
- IP address and device type
- Browser information and operating system
- Page visits, session duration, and navigation patterns
- Gaming history and preferred categories
- Overall betting activity data
2.4 Information Received Through Communications
Any information provided during support via live chat or email may be stored in our system and used to improve future support quality.
Purpose of Data Use
goldbet uses your information for specific and legitimate purposes. We do not use any information for irrelevant or undefined purposes. The main purposes of data use are listed in the table below.
| Data Type | Purpose of Use |
|---|---|
| Identity and contact information | Account creation, identity verification, and customer support |
| Financial information | Processing deposits and withdrawals, and fraud prevention |
| Usage data | Platform improvement, personalised experience, and security monitoring |
| Communication data | Resolving technical issues and improving service quality |
| Betting history | Ensuring responsible gaming and managing the VIP programme |
Your information may be used for marketing communications, but only with your consent. You may opt out of marketing communications at any time.
Data Disclosure and Transfer
goldbet does not sell your personal information to third parties. However, information may be transferred in limited and specific circumstances.
4.1 Service Providers
Necessary information may be shared with trusted third parties for payment processing, technical infrastructure, and security auditing. These organisations are contractually bound to comply with goldbet's privacy standards.
4.2 Legal Obligations
Information may be disclosed in accordance with applicable laws in Bangladesh or a valid order from a competent authority. This may include: fraud investigations, anti-money laundering investigations, and court orders.
4.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user data may be transferred; however, users will be notified in advance.
4.4 With Consent
Outside the circumstances described above, information will be shared with third parties only with your explicit consent.
Cookies and Tracking Technologies
goldbet's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: These are necessary for the basic functioning of the platform — for example, maintaining login sessions and security verification.
- Functional Cookies: Used to remember your preferences and settings — for example, language selection and display preferences.
- Analytical Cookies: Collect aggregate data to understand website usage, which is used to improve the platform.
- Marketing Cookies: May be used to display relevant content based on your interests.
5.2 Cookie Controls
You can disable non-essential cookies through your browser settings. However, disabling certain cookies may limit some features of the website.
Data Retention Period
goldbet retains collected information for as long as necessary to fulfil the specified purpose. The following factors are considered when determining the retention period:
- Active Accounts: All relevant information is retained for the duration that the account remains active.
- After Account Closure: Even after an account is closed, certain information may be retained for a specified period to meet legal requirements, maintain financial transaction records, and address potential disputes.
- Financial Transaction Records: Extended retention may apply to meet financial compliance requirements.
- Marketing Data: Information used for marketing communications will be deleted as soon as you withdraw your consent.
When there is no longer a valid reason to retain information, goldbet takes steps to securely delete it.
Data Security Measures
goldbet applies industry-standard technical and administrative measures to keep your personal and financial information secure.
7.1 Technical Security
- All data transmission secured through SSL encryption
- Sensitive information stored with bank-grade encryption
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
- Automated monitoring to detect suspicious activity
7.2 Administrative Security
- Data access restricted to authorised personnel only
- Regular privacy and security training for staff
- Confidentiality agreements with third-party organisations
- Rapid response procedures in the event of a data breach
However, transmitting information over the internet is not 100% secure — even though goldbet takes every precaution, complete security cannot be guaranteed. Keeping your account password confidential and logging out of unused sessions is your own responsibility.
Your Rights
As a goldbet user, you have several important rights over your own information. To exercise these rights, contact our support team.
| Right | Description |
|---|---|
| Right to Access | You have the right to know what information goldbet holds about you. |
| Right to Rectification | You may request the correction of inaccurate or incomplete information. |
| Right to Erasure | In certain circumstances, you may request that your information be deleted. |
| Right to Restrict Processing | You may request that the use of your information be limited for specific purposes. |
| Right to Portability | The right to receive your information in a structured, machine-readable format. |
| Right to Object | You may object to the use of your information for specific purposes. |
| Right to Withdraw Consent | Where information is processed on the basis of consent, you may withdraw that consent at any time. |
After receiving a request to exercise rights, goldbet tries to respond within a reasonable time. To learn more about your rights and protections regarding responsible gaming, please visit the Responsible Gaming page.
Protection of Minors
goldbet is a 21+ platform. No person under the age of 21 is permitted to open an account or use the platform.
We do not intentionally collect any information from minors. Age verification is in place at the time of registration, and if any user opens an account by providing false information, it will be immediately closed and all data will be deleted.
If you become aware that someone under the age of 21 is using goldbet, please notify our support team immediately.
Policy Changes
goldbet may update this privacy policy from time to time. Changes may be made due to: expansion of services, adoption of new technology, changes in legal requirements, or efforts to further improve user protection.
For significant changes, we will post a notice on the platform and/or contact you via your registered email or mobile. Continued use of the platform after any changes will be considered as your acceptance of the updated policy.
The latest version applies from the "Effective Date" mentioned at the top of this page. For answers to general questions, contact information can be found on our FAQ page.
Contact
For any questions, concerns, or to exercise your data rights regarding this privacy policy, please contact the goldbet support team.
Contact the Support Team
Support is available in Bengali and English, 24 hours a day, 7 days a week.
For written requests, send from your registered email address and include the information needed to identify your account. We generally try to respond within business days.